02 — PRIVACY

Your information. Handled with purpose and care.

Draft for client confirmation. This policy follows the supplied format. The controller’s identity and the processing details identified below must be confirmed before publication.

Data controller and contact

SHRINKPACK LIMITED
Company registration number: 07095821
Registered in England and Wales
Registered office: Office 5, Lancaster Park, Newborough Road, Needwood, Burton-on-Trent, Staffordshire, England, DE13 9PD
Email: enquiries@pouchmachines.co.uk

Information collected

When you send an enquiry, you may provide your name, business contact details, organisation and information about your products, packaging and machinery requirements. Correspondence may also contain information you choose to share.

Client to confirm: the exact form fields, technical information collected, server logs, cookie identifiers, analytics data and any information obtained from other sources.

How information is used

Enquiry information is intended to help us respond to your request, understand your machinery requirements and discuss suitable products or services.

Client to confirm: all additional purposes, including quotations, contracts, customer records, marketing, website analytics, security and legal obligations.

03 — PROCESSING AND YOUR RIGHTS

Lawful bases

Client to confirm: the lawful basis for each purpose. These may include taking steps at your request before a contract, performing a contract, compliance with a legal obligation, consent or legitimate interests. Any legitimate interests relied on must be described, and consent must be capable of being withdrawn.

Cookies and embedded content

This website includes embedded video content. External content providers may process technical information when their content is loaded or played.

Client to confirm: the cookie and tracking inventory, video providers, analytics or marketing services, cookie durations, consent controls and how visitors can change their preferences. Do not assume that optional tracking is blocked until consent has been given; verify the actual configuration.

Sharing information

Client to confirm: the recipients or categories of recipients of personal information, including hosting and email providers, enquiry-form services, machinery manufacturers, specialist partners and professional advisers, together with the reasons for sharing.

International transfers

Client to confirm: whether personal information is transferred outside the UK, the destinations or relevant recipient categories, and the safeguards used where required, including how to obtain information about them.

Retention

Client to confirm: the retention periods, or the criteria used to determine them, for enquiries, customer records, contracts, marketing preferences, consent records and technical logs.

Your rights

Depending on the circumstances and the applicable law, you may have rights to access your personal information, correct inaccuracies, request deletion, restrict processing, object to processing and receive information in a portable form. Where processing relies on consent, you may withdraw that consent without affecting processing carried out before withdrawal.

To make a request, email enquiries@pouchmachines.co.uk. We may need to confirm your identity before responding.

Providing information and automated decisions

Client to confirm: whether any information is required by law or contract, the consequences of not providing it, and whether automated decision-making or profiling is used. If it is used, explain the relevant logic and its significance and consequences.

04 — CONTACT AND UPDATES

Complaints

Please contact us if you have concerns about the handling of your personal information. You can also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.

Changes to this policy

This policy should be reviewed when the website or the way personal information is handled changes. The date below identifies this draft version.

Draft updated: 14 October 2026